- Company: Max.ng
- Location: Nigeria
- State: Nigeria
- Job type: Full-Time
- Job category: Graduates Jobs in Nigeria
Job Description
MAX is on a mission to fix Africa’s notorious last-mile delivery and online-retail problems by using mobile and web platforms to connect consumers, retail businesses and independent drivers in real-time. We are eliminating all logistics and technology barriers that have historically prevented retail businesses in Africa from realizing their full pot…
Pipeline/Lead Conversion Manager
Description
- Ensure the Implementation of stated team and company strategies, goals, objectives and procedures
- Enforce the use of appropriate methods, frameworks and channels to source for prospective drivers.
- Management of external relationships e.g. Corporatives and Transport Authorities
- Optimise processes for effective and efficient budget use
- Supervise and oversee the PCA team
- Develop creative recruitment strategies, tactics, funnels and procedures, etc to attract and retain drivers
- Ensure quick resolution of customer/driver problems and complaints to maximize satisfaction
- Coordinate and drive sales effort with the team, drive conversion of inbound lead sales opportunities
- Analyze the territory/market’s potential, track sales and status reports and communicate same with business
- Keep abreast of best practices and promotional trends
- Communicate the recruitment goals and objectives to recruiters
- Maintain the internal candidate database (e.g. including contact information, geographical locations, and availability for new work, etc)
- Communicate with the team to determine the effectiveness of recruitment plans and strategies
- Research and recommend new sources for the recruitment of active and passive candidates
- Create candidates’ personas, job descriptions, related materials as well as scout and ensure the documentation of candidates accordingly
- Build networks to find qualified candidates and promote the company
- Review applicants to evaluate their qualifications and whether they meet requirements
- Manage and ensure that job inquiries are responded to
- Coordinate the assessment of candidates’ background information, objectives and personality
- Keep abreast of existing/new market practices
- Research new ideas and anticipate future threats and opportunities
- Analyze, identify and suggest untapped candidate pools
- Work with asset manager to provide a consistent supply of driver capacity through contracts
- Support in the building of a strong Riders/Driver community
- Delegate responsibilities to ensure staff members grow as capable participants.
- Understand recruitment and selection relatedness to workforce planning and its implications for productivity
- Promote the company’s mission and values
- Ensure the establishment and maintenance of a pro-active human resource function to ensure employee motivation, training and development, wage and benefits administration, and compliance with established labour regulations and business culture
- Coaching, managing, counselling, appraising and disciplining employees
- Developing, coordinating, enforcing and supporting systems, policies, procedures, and productivity standards
Requirements
- Hands-on experience with creating effective Pipeline generation and conversion strategies.
- Strong working knowledge of developing orientation systems and tools
- Excellent organizational skills and attention to detail
- Track record of managing Partners and 3rd Party vendors for multiple clients
- Strong knowledge of recruitment practices, metrics, and guidelines.
- Detail oriented
- Excellent leadership and project management skills
- Superb sales and management skills
- Excellent verbal and written communication
- Able to initiate and maintain strong relationships with people from all types of background
- Strong problem solver, with hands-on approach to plan and execute well
- A start-up attitude- willingness to work hard to get things done
- Ability to make discretionary judgment and to manage and impart confidential information
- A degree in Operations management, Supply Chain, Logistics or equivalent degree
- 5+ years experience in sales, logistics, operations, channel development/ recruitment, preferably in a supervisory role
- Experience in e-Commerce transport operations is an added advantage
Ride Testing Officer
Description
- Actively engage prospective drivers and test general driving ability
- Carryout visual acuity test, to check eye defects or otherwise
- Conduct psychometric test for each prospective driver, to confirm mental health status
- Ensure that cones are properly placed at adequate distance from each other
- Check understanding of safety measures and driving laws
- Confirm prospect’s reverse driving ability
- Engage prospective driver and pass them onto the next of driver recruitment process
- Conduct vision test and make recommendation
- Deploy psychometric assessment
- Document and report on prospects’ performance during tests
Requirements
- Minimum 0-1 year experience in a similar role
- Excellent oral and written communication skills.
- Must understand the local dialect of the business territory. Proficiency in other languages is added advantage
- Good analytical and organizational skills with experience
- He/she should be able to enjoy clerical and administrative work with good planning and numeric skills
- Must possess strong methodical approach to complete the assigned work
- High Interpersonal skills
- Maximum concentration over an extended period of time
- Knowledge about highway code and all traffic and road-use rules
- Ability to give clear instructions
- Basic knowledge of vehicles
- Must know how to ride a motorcycle or tricycle
- Attention to details
Training and Onboarding Analyst (Hausa Speaking)
Description
- Responsible for the training of potential candidates and onboarding successful Champions for MAX.
- Track riders progress within the onboarding program.
- Conduct orientation trainings to inform new hires about company policies and procedures.
- Ensure new drivers are onboarded effectively and understand clearly the obligations detailed in the service contract.
- Suggest periodic training for Champions e.g. health and safety.
- Follow up to ensure a smooth application process and proper implementation of training.
Requirements
- Experience with training/imparting knowledge.
- Must understand and speak Hausa frequently.
- Strong working knowledge of developing orientation systems and tools.
- Excellent organizational skills and attention to detail.
- Excellent verbal and written communication.
- A start-up attitude- willingness to work hard to get things done.
- Ability to make discretionary judgment and to manage and impart confidential information.
Vision Testing Officer
Description
- Conduct visual acuity test, to check eye defects or otherwise
- Enlighten prospects on the importance of good vision to successful riding and advise on practices that helps with good vision
- Provide feedback to management for decision making based on experiences with visual testing
- Keep abreast of advancement in visual testing and advise management on improved testing methods and equipment
- Ensure good experience for prospects by ensuring they attended to in a polite and friendly manner
- Respond to questions and provide guidance to prospects on all issues related to visual testing
- Check understanding of safety measures and driving laws
- Document and report on prospects’ performance during test
Requirements
- Minimum 0-1 year experience in a similar role
- Must understand the local dialect of the business territory
- Proficiency in other languages is added advantage
- Good analytical and organizational skills with experience
- He/she should be able to enjoy clerical and administrative work with good planning and numeric skills.
- Must possess strong methodical approach to complete the assigned work
- Attention to details.
- High Interpersonal skills
- Maximum concentration over an extended period of time
- Knowledge about highway code and all traffic and road-use rules
- Ability to give clear instructions
- Basic knowledge of vehicles
Field Operations Officer
Role Overview:
- We are looking to hire a reliable, smart and dedicated Field Operations Officer who will be responsible for the safety of champions, lives and properties of MAX.
What You’ll Do:
- Respond to emergency calls from Champions
- Ensure champions follow rules and regulations as prescribed in the contract
- Ensure MAX properties are not in the custody of the Law Enforcement agencies
- Liaise with the Welfare officers concerning Champions
- Maintain a register of First Aiders and ensure the adequate provision of first-aid and welfare facilities
- Undertake daily safety inspections
- Investigate or arrange for all accidents and near-misses be investigated and prepare report
Requirements
What You’ll Need:
- Minimum of Ordinary Level Diploma or its equivalent
- Minimum of two (2) years work experience
- Safety Certificate is an added advantage
- Ability to ride a two wheeler
- Confident and outspoken
- Ability to communicate well in language of the city and English
- Knowledge of the city
Facility / Administative Supervisor
Description
- Plan and coordinate installations and refurbishments e.g. heat, electricity, water, etc.
- Coordinate maintenance of all appliances
- Manage the upkeep of equipment and supplies to meet health, safety, government and environmental standards
- Procurement of office items especially admin and cleaning tools at best prices
- Ensure the safety and security of facility before closing for the day
- Ensure the office is opened early in the morning and all facilities are operating as expected
- Inspect the buildings’ structures to determine the need for repairs or renovation
- Control activities like parking space allocation, waste disposal and building security
- Allocate office space according to needs
- Maintain the office and ensure that the office is clean at all times
- Organization of company facilities and errands
- Supervise cleaning activities
- Ensure that security men are at all times functioning at their duty posts
- Supervise all facilities staff (custodians, cleaners, security, groundskeepers, technicians, etc.) and external contractors
- Advising business on increasing energy efficiency and cost-effectiveness
- Draft reports and making written recommendations
- Planning and forecasting future needs or repairs
- Agree and oversee contracts with providers of service(s)
- Review utilities consumption and strive to minimize costs.
- Keep financial and non-financial records
- Create and manage a facility budget (including costs for repairs and procurement)•Ordering of office supplies
- Handle insurance plans and service contracts
- Procurement of office items especially admin and cleaning tools at best prices
Requirements
- A degree in related fields, minimum of a HND
- Proven experience working in a similar role and knowledge in administrative or operational role
- Demonstrated high computer literacy: particularly with programs in Microsoft Office
- 4 years and above work experience
- Ability to develop and maintain good working relationships
- Ability to manage complex workload
- Technical knowledge of building services
- Problem Solving, Multi-tasking skills
- Reasonable degree of Computer literacy
- Detail oriented and organized
- Team work
- An ability to prioritize, plan and organize work in a busy environment
- Commercial awareness
- Record/book keeping skills
- Interpersonal and communication (verbal and written) skills
Driver Welfare Analyst
Description
- We are looking to hire an experienced Driver Welfare Analyst who will creatively oversee all aspects of our Champions welfare, monitor and attend to the request of our Champions
- You will be a strategic thinker with strong organizational and problem-solving skills. You will have strong analytical mind and outstanding presentation skills. You will be highly analytical, a self-starter, results-oriented and able to thrive in an entrepreneurial and fast-paced environment.
What You will do:
- Track Champion daily attendance and follow up on absent champions
- Monitor turnover and retention rates amongst Champions
- Appropriately attend to the requests of the Champions and follow through
- Track and respond to all champions personal events e.g. leave, birthdays, deaths, accidents, etc.
- Research and suggest Champions insurance options and HMO plans.
- Follow through on Champions emergency issues e.g. Accidents, harassment, Law enforcement issues, etc. and escalate if necessary
- Collection of fees for HMO, Group Life and Accident, and other forms of insurance enforced
- Conduct exit interviews for champions, collate feedback and provide recommendations
- Collect and collate information from champions and provide feedback to supervisor on issues that can be resolved.
- Conduct champion surveys and analyze the data as well continuously determine new ways to increase and ensure retention.
- Implement recognition and appreciation programs across the organization
- Encourage champion networks and committee to foster a community
Requirements
- Strong interpersonal and communication(written and oral) skills
- Strong People Management skill
- Strong Administrative skill
- Employee engagement skill•Empathetic and approachable
- Objective, understanding and resilient
- Detail oriented
- An ability to prioritize, plan and organize work in a busy environment.
- Record/book keeping skills Required Qualifications
- A degree in related fields, minimum of a HND
- Proven experience working in / knowledge of a recruitment or analyst role
- Demonstrated high computer literacy: particularly with programmes in Microsoft Office
- At least a year and above work experience
Deadline: Not specified
Method of Application
Use the link(s) below to apply on company website.
- Pipeline/Lead Conversion Manager
- Ride Testing Officer
- Training and Onboarding Analyst (Hausa Speaking)
- Vision Testing Officer
- Field Operations Officer
- Facility / Administative Supervisor
- Driver Welfare Analyst
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