Head, IT Operations at Airtel Nigeria | Jobs in Nigeria

We are recruiting to fill the position below:

Job Title: Head, IT Operations

Location: Lagos
Employment Type: Full-time

Job Summary

• Provide overall leadership, control and decision-making and take responsibility for the IT Infrastructure (DC, CCT, NWSM, Tools, Etc) & Operations Team in line with business expectations covering all business and enterprise systems and solutions to ensure 24×7 timely service delivery, availability, and supportability to Airtel Nigeria customers and internal business functions to ensure the achievement of the set business goals.

Key Accountabilities
Manage and Control Infrastructure delivery:

• To put in place the required functions to ensure a quality service from Infrastructure
• Develop process that delivers the unit as ultimate point of escalation and resolution
• Develop operational plans with S1 partners that aligns with and delivers on the overall business objective

Measure and Report Performance:

• To drive performance by accurately and expediently reporting key Service Level Agreement measures which infrastructure is assessed against
• Ensure operation expenditure (opex) are in line with approved AOP

Manage Infrastructure Roadmap:

• To coordinate and control policies and functions
• Working with the IT S1, ensure smooth operations and continuous availability

Build a capable and motivated team at Airtel Nigeria to create a high performance team environment:

• Recruit the right talent in consultation with function head, as per defined recruitment guidelines
• Develop and motivate team members through structured training and on the job coaching
• Establish performance expectations and regularly review individual performance
• Recommend appropriate rewards and recognition

Thought Leadership:

• Provide technical knowledge and leadership in the specific infrastructure management activities covered by the department, notably DC, CCT, NWSM, Tools
• Ensure 100% availability and optimization of resources within the governing SLAs

Educational Qualifications & Functional / Technical Skills

• University Degree in Computer Science and other related disciplines
• Professional qualification in Project Management Techniques
• Professional Qualification in ITIL and SIX Sigma with focus on IT

Relevant Experience:

• 8-10 years with a minimum of 3 years in management role preferably within the Telecoms industry.
• Experience on Implementation and operation of SLA’s and OLA’s delivery services to multiple business units/customers
• Experience on managing diverse and complex platforms and environments

Other requirements:

• Excellent communication and process management skills
• Successful background with stakeholder management
• Energy, drive and fairness, engaging team player
• Successful background with stakeholder management
• Results driven