Specialist, Landlord Relations at IHS Towers | Jobs in Nigeria

We are recruiting to fill the position below:

Job Title: Specialist, Landlord Relations

Location: Lagos
Employment type: Full-Time (Permanent)
Department: Real Estate & Property Management

Job Summary

• Collaborate with cross-functional teams to establish the nature, channel and frequency of contact with landlords.
• Maintain positive relations with landlords in line with existing company policies and processes while protecting the company’s financial interest.
• Work with relevant functions across the business to develop solutions to common/ recurrent issues in company-landlord relations.
• Prepare, retrieve, and/ or distribute relevant documents to stakeholders. Collaborate on management of consents and other project documents.
• Visit customers to collect and reconcile documentation as and when necessary.
• Process remediation of consents documents related to projects Eagle and Alton from rejection to acceptance and transfer.
• Assist in resolution of field-work and red-flag issues.
• Maintain up-to-date tracker on landlord letters received and issues resolved.
• Maintain up-to-date tracker on landlords’ contact details.
• Attend site-decommissioning kick-off meetings to contribute towards seamless decommissioning.
• Prepare and serve termination notices on landlords
• Resolve access issues on locked sites.
• Handle variety of correspondence, including – project-related correspondence; complaint letters from landlords or their lawyers; complaint emails from landlords or their lawyers; complaints from host communities on site-related fuel and/ or other pollution; lease renewals; site lease termination for relocation and consolidation of sites; and Letters of Request for Access to landlords where landlords request such letters before granting access to staff and contractors of the company.
• Perform other tasks and duties as assigned by the Manager, Landlord Relations.

Qualifications

• Bachelor’s Degree in Real Estate, Business Administration, Law or other related disciplines.
• +5 years relevant experience in the telecoms, customer service and/ or real estate sectors.