Branch Operation Manager at Smash Technology | Jobs in Nigeria

Smash Technology is a tech group of companies focused on employing technology to serve its clients locally and globally. Initially, the brand focused on Transport Investment across the country and beyond before pivoting into other viable sectors such as E-hailing, E-commerce, Food delivery, Booking platform, Virtual Office platforms, Travels, Real Estate, Social Networking among others.

Smash Technology is a combination of almost a decade of visionary leadership, hard work, and dedication from many experienced and committed men and women who are aligned with the core purpose and goal of the brand.

We are recruiting to fill the position below:

Job Title: Branch Operation Manager

Location: Surulere, Lagos
Employment Type: Full-time

Job Summary

• This role is ideal for someone with a strong background in operations management, excellent leadership skills, and a passion for driving business success and customer satisfaction.

Key Responsibilities
Branch Operations Management:

• Oversee all operational functions at the branch, ensuring smooth and efficient operations.
• Implement policies and procedures to ensure compliance with company standards and regulatory requirements.
• Monitor and manage branch performance, including service delivery, operational efficiency, and cost control.

Staff Management and Development:

• Lead, supervise, and train branch staff, ensuring they meet performance standards.
• Create a positive work environment, promote teamwork, and resolve employee conflicts.
• Conduct performance evaluations, set goals, and provide coaching for staff development.

Customer Service Excellence:

• Ensure high levels of customer satisfaction by monitoring service quality and resolving customer complaints or issues.
• Develop and implement strategies to improve the customer experience and retain clients.

Financial Management:

• Manage branch financial operations, including budgets, expense control, and revenue generation.
• Monitor financial targets and implement strategies to achieve branch profitability goals.
• Ensure proper cash handling and inventory management.

Compliance and Risk Management:

• Ensure the branch complies with all regulatory requirements, including health and safety standards, banking regulations (if applicable), and internal policies.
• Conduct regular audits to monitor compliance and identify areas for improvement.
• Identify and mitigate potential operational risks.

Operational Reporting:

• Generate and analyze reports related to branch performance, including sales, productivity, customer service, and compliance.
• Provide regular updates to senior management on branch activities and performance.

Process Improvement:

• Identify and implement process improvements to increase operational efficiency and reduce costs.
• Collaborate with other departments or branches to improve overall business performance.

Sales and Business Development:

• Support the branch’s sales and marketing activities, ensuring that branch targets are met.
• Participate in local community events and develop business relationships to increase the branch’s visibility and customer base.

Key Skills and Qualifications

• Bachelor’s degree in business administration, management, or a related field (preferred).
• Proven experience in branch operations, management, or a similar role, typically 3-5 years.
• Strong leadership skills and the ability to manage and motivate a team.
• Excellent customer service, communication, and interpersonal skills.
• Ability to analyze data, monitor performance, and develop action plans.
• Proficiency in Microsoft Office Suite or other business software (CRM, ERP, etc.).
• Knowledge of industry-specific regulations and standards (e.g., banking, insurance).
• Strong problem-solving skills and the ability to make decisions under pressure.
• Ability to manage multiple tasks and prioritize effectively.

Working Conditions:

• Full-time position, typically with standard working hours.
• May require occasional travel or after-hours work for special events or emergencies.
• Ability to adapt to a fast-paced environment.

Performance Metrics:

• Achievement of branch revenue and profitability targets.
• Customer satisfaction and service delivery standards.
• Employee performance and retention rates.
• Compliance with regulatory and internal standards.