Client Engagement and CRM Manager at Harmony Gardens and Estate Development Limited | Jobs in Nigeria

We are recruiting to fill the position below:

Job Title: Client Engagement and CRM Manager

Location: Ibeju Lekki, Lagos
Employment Type: Full-time

Responsibilities

• To timely collate, analyze and manage customer data.
• Make entry of all leads into the CRM to determine the leads status on the leads-prospects-client continuum.
• Establish and nurture long-term, mutually beneficial relationships with clients.
• Using CRM systems to manage relationships and update status for the organization.
• Create and execute retention campaigns for the leads.
• Manage the onboarding process for new clients, ensuring a smooth and positive experience.
• Collaborate with sales, marketing, customer service and operations teams to improve the customer experience.
• Interact with the customers and take their feedback regularly.
• Document all the necessary details about the ongoing marketing campaigns and their effectiveness.
• Execute customer engagement business analysis.

Requirements

• Bachelor’s Degree in Business Administration, Marketing, Finance, or a related field is required.
• Minimum of 5 years experience in customer service, sales and account management.
• Excellent interpersonal and communication skills are crucial for building and maintaining client relationships.
• Strong analytical and problem-solving skills to address client issues and find solutions.
• A customer-oriented mindset and the ability to understand client needs.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) is often a requirement.
• The ability to analyze data and market trends to identify business opportunities is also important.

Interested and qualified candidates should send their CV to: 

[email protected]

 using the Job Title as the subject of the email.