Waiter / Waitress at Elizabeth Maddeux Limited | Jobs in Nigeria

We are recruiting to fill the position below:

Job Title: Waiter / Waitress

Location: Abuja (FCT)
Employment Type: Full-time

Job Description

• We are seeking a friendly, attentive, and customer-focused Waiter / Waitress to join our team.
• The ideal candidate will provide excellent service to guests, take food and drink orders, ensure prompt and accurate delivery, and create a welcoming dining experience.
• This role requires strong communication skills, a positive attitude, and the ability to work efficiently in a fast-paced restaurant environment.

Responsibilities

• Greet guests warmly as they arrive, escort them to their tables, and present menus while creating a friendly and inviting atmosphere.
• Provide detailed explanations of menu items, daily specials, and beverage options, making recommendations based on customer preferences.
• Take accurate food and beverage orders, ensuring all special requests, dietary restrictions, and modifications are properly communicated to the kitchen.
• Enter orders into the point-of-sale (POS) system efficiently and accurately to ensure timely food preparation.
• Serve food and beverages promptly, checking for accuracy and presentation before delivering orders to customers.
• Ensure guests have everything they need throughout their meal, such as refilling drinks, replacing utensils, and providing additional condiments.
• Monitor tables and anticipate guests’ needs, responding promptly to requests for extra napkins, side dishes, or additional menu items.
• Check back with guests periodically to ensure they are satisfied with their meals and address any issues or concerns immediately.
• Handle guest complaints professionally, resolving minor issues promptly and escalating concerns to management when necessary.
• Clear and reset tables quickly and efficiently to prepare for the next guests, ensuring a clean and organized dining area.
• Assist with processing payments, handling cash, and operating credit card machines accurately, providing correct change and receipts.
• Follow proper opening and closing procedures, including setting up tables, folding napkins, stocking service stations, and cleaning dining areas.
• Assist in polishing glassware, organizing cutlery, and replenishing service stations to maintain a well-stocked work area.
• Coordinate with kitchen staff to ensure smooth communication between front-of-house and back-of-house teams, ensuring orders are prepared correctly and in a timely manner.
• Promote special offers, seasonal menu items, and loyalty programs to enhance guest experience and drive sales.
• Adhere to food safety and hygiene regulations, ensuring proper handling of food and beverages at all times.
• Work collaboratively with fellow waitstaff, bartenders, and kitchen staff to maintain a positive and productive team environment.
• Stay informed about menu changes, ingredient sourcing, and cooking methods to provide knowledgeable responses to customer inquiries.
• Assist with setting up and serving at private events, banquets, or catering functions as needed.
• Follow company policies and procedures regarding uniform standards, attendance, and customer service protocols.

Requirements

• Minimum of SSCE or OND / NCE certificates.
• 1 year previous experience as a Waiter/Waitress, Server, or in a similar hospitality role (preferred but not required).
• Strong customer service and ability to communicate fluently in english.
• Ability to work in a fast-paced environment while maintaining professionalism and efficiency.
• Basic math skills for processing payments and handling cash transactions.
• A friendly and outgoing personality with the ability to engage with guests and build positive relationships.
• Knowledge of food safety and sanitation guidelines.
• Team player with a proactive and reliable work ethic.