Customer Service Representative at Fit-Plus Health Studio Limited | Jobs in Nigeria

Fitness Plus gym is a home away from home, It was born out of the desire to inspire people to live healthier lives. Our goal is to promote fitness as a way of life. We believe workouts shouldn’t be difficult and boring, and as such, our workout routines are infused with fun activities and a great community.

We believe the gym should be a happy place where you de-stress after a long day, a place where endorphins are released. We encourage you to take a deep breath when you get in and shut the door to all the noise outside. At Fitness+, you will find rejuvenation, re-awakening and mental stimulation, and that is why it is our happy place.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Yaba, Lagos
Employment Type: Full-time

Job Summary

• The Front Desk / Customer Service Representative is the first point of contact for members and guests at the fitness center.
• This role is responsible for providing excellent customer service, managing check-ins, answering inquiries, promoting services, and ensuring a clean, welcoming, and professional environment at all times.

Key Responsibilities
Customer Service & Member Engagement:

• Greet all members and guests with a warm, friendly attitude.
• Provide accurate information about gym services, membership options, and policies.
• Address member inquiries, concerns, and complaints professionally and promptly.
• Encourage member engagement by promoting classes, events, and wellness services.

Front Desk Operations:

• Handle daily check-in/check-out of members using the club management system.
• Manage phone calls, emails, and walk-in inquiries efficiently.
• Schedule appointments or classes as needed.
• Process new memberships, renewals, cancellations, and payments.

Administrative Support:

• Maintain accurate records of member attendance and account information.
• Generate basic reports as directed by the Club Manager.

Requirements

• Candidates should possess an HND / Bachelor’s Degree in related fields with 3 – 5 years work experience.