Account Support Officer at Resource Intermediaries Limited (RIL)

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Company: Resource Intermediaries Limited (RIL)
Location: Nigeria
State: Ogun Jobs
Job type: Full-Time
Job category: Accounting Jobs in Nigeria

Resource Intermediaries Limited (RIL) is a company registered in Nigeria to engage in outsourcing services. We focus on three key areas; Human Resource Management, People Placement and Learning & Development. We provide a broad menu of Human Resource Outsourcing Services for companies from an economical complete service.

We are recruiting to fill the position below:

Job Title: Account Support Officer

Location: Ijebu-Ode, Ogun
Employment Type: Full-time

Responsibilities

To ensure that customers’ service requests are processed according to mandate.
To ensure that applications are captured in line with customers’ mandate, with due consideration to laid down rules and policies, to enable a verdict within the Service Level Agreement.
Maintain a high level of integrity and ethical standards.
Ensure proper record-keeping in terms of regulatory requirements.
Ensure full implementation of the 5s concept.
Action items in the work queue are within the SLA at the right standard.
To comply with operating processes to ensure that their quality and business targets are met.
Ensure all received applications are processed within the agreed cut-off time and all exceptions are tracked accordingly.
Must have a full understanding of CBN-Know Your Customer (KYC) guidelines.
Comprehensive knowledge of the Bank’s Customer On-boarding Process.
Must have a full and updated knowledge of Personal & Business Banking products.
Strict review of Customer’s Account Opening Packages.
Responsible for identifying and escalating falsified KYC documents.
Capture the appropriate customer’s Personal information on the Omniflow application as written on the account opening package by the customer.
Capture all required fields under the KYC details framework, i.e. Internal reference & external reference information.
Map mandate for each signatory and define the operative rule under the ‘Remarks’ field on Omniflow.
Appropriately capture the customer’s Address verification on Omniflow.
Capture all required fields on the account services framework, subject to the product type.
Indicate as applicable required account services and collaterals as specified by the customer on the account opening package, Debit card, Cheque Book, Internet Banking, and Mobile Banking.
Professional management of requests on assigned queues.