Control Room Operator (CRO) – Maximum Demand at Ibadan Electricity Distribution Company (IBEDC) Plc | Jobs in Nigeria

We are recruiting to fill the position below:

Job Title: Control Room Operator (CRO) – Maximum Demand

Location: Osun
Employment Type: Full-time

Job Description

• This job role manages the company’s corporate account, optimizes customer satisfaction in order to reduce losses and maximize revenue within the Business Hub.

Job Responsibilities

• Growing and managing MD customer portfolio in the BH.
• Ensure new MD connections are done in line with laid down procedures.
• Ensure timely fault clearing for MD customers.
• Ensure effective metering of all MD customers within the coverage area.
• Drives reduction in the rate of MD customer’s indebtedness within the business hub.
• Identifies and reports instances of energy theft to reduce leakages and maximise revenue.
• Assist in carrying out customer engagement to mitigate risk of engaging alternative source of energy.
• Contribute to the realisation of quality billing of MD customers by ensuring timely and accurate meter reading.
• Attends to customer (MD) queries/complaints on the field and escalates to proper channels to ensure such complaints are captured and addressed accordingly.
• Prepares periodic and ad-hoc report to relevant stakeholders.
• Carry out other sundry assignments as may be directed by the Team Lead, Maximum Demand.

Job Requirements

• A Bachelor’s Degree in any field.
• A postgraduate professional certificate in relevant field. (Added advantage).
• Membership of relevant professional bodies.
• At least 5 years post qualification experience of which at least 3 years must have been in customer services or marketing of products and services.