Account Manager at Dotts Media House | Jobs in Nigeria

Company: Dotts Media House
Location: Nigeria
State: Lagos Jobs – Nigeria
Job type: Full-Time
Job category: Administrative/Secretarial Jobs in Nigeria

Job Description

Dotts Media House is Africa’s leading digital marketing firm – using three arms – content, consulting and strategy – to create campaigns, movements & stories that inspire change and socio-economic development – helping our corporate, institutional and governance clients expand their reach across an increasingly progressive audience. We have led almost 8 years of impeccable digital marketing, public relations, influencer marketing, corporate communications, project management, crises / reputation management, and government relations experience. We have several national/global awards & recognitions for our work.

We are recruiting to fill the position below:

Job Title: Account Manager

Location: Lagos
Job Type: Full Time

Job Description

We are looking for an Account Manager who will be responsible for building and maintaining strong relationships with our clients.
Your main objective will be to understand each client’s unique needs and goals, and proactively provide exceptional service and support, ensuring client satisfaction, retention, and growth.

Responsibilities

Develop and maintain strong relationships with key clients, understanding their business objectives and providing strategic solutions.
Serve as the primary point of contact for clients, handling inquiries, resolving issues, and ensuring customer satisfaction.
Identify new business opportunities within existing accounts and work towards expanding the client portfolio
Conduct regular business reviews with clients to assess performance, address concerns, and identify areas for growth.
Analyze market trends and competitor activities to provide insights and recommendations to clients.
Prepare and deliver sales presentations, proposals, and contracts to potential and existing clients.
Stay updated on industry developments and maintain knowledge of the company’s products services.
Negotiate contract terms and pricing agreements with clients, ensuring mutual benefit and long-term partnerships.
Conduct market research and gather customer feedback to enhance service offerings and meet client needs.
Resolve conflicts and handle difficult situations with clients in a professional and diplomatic manner
Identify upselling and cross-selling opportunities within existing accounts to maximize revenue.

Key Requirements

Bachelor’s Degree in Business Administration or related field with 3 – 5 years of relevant work experience.
Proficiency in MS Office.
Strategic thinking.
Excellent communication skills(writing/speaking).
Analytical skills.
Exceptional time management skills with the ability to handle multiple client accounts simultaneously.

Perks of Working with Dotts Media House