Sycamore-ng is Financial and Technology (Fintech) services company, that operates a financial marketplace for lenders and borrowers. With a team of skilled professionals and cutting edge technology, we are well suited to cater for both businesses and individuals who need loans (borrowers), or want to make returns (lenders) on our marketplace. We are recruiting to fill the position below:
Job Title: Recovery Officer
Location: Port Harcourt, Rivers
Employment Type: Full-time
Responsibilities
- Contact delinquent customers through calls, emails, and SMS to follow up on overdue payments.
- Negotiate and establish repayment plans that align with customers’ financial capacities.
- Analyze repayment trends and identify high-risk accounts for escalation.
- Work closely with the Collections team to ensure seamless handover of accounts requiring recovery action.
- Ensure all recovery actions align with Sycamore’s credit policies and regulatory guidelines.
- Prepare case files for legal escalations and liaise with legal teams and law enforcement agencies where necessary.
- Maintain accurate records of all communication and agreements with customers.
- Provide daily, weekly, and monthly reports on debt recovery performance.
- Track and analyze repayment trends to improve recovery strategies.
- Offer recommendations to management on process improvements for better loan recovery outcomes.
- Identify defaulting customers with collateral-based loans and initiate the asset recovery process.
- Execute asset repossession procedures in compliance with regulatory guidelines.
- Maintain proper documentation of seized assets and their disposal processes.
- Develop strategies to reduce arrears and improve repayment rates.
- Implement early intervention techniques to prevent customers from falling deeper into delinquency.
Qualifications
- Bachelor’s Degree in Finance, Accounting, Business Administration, or a related field.
- 2+ years of experience in debt recovery, credit risk management, or collections within a financial institution or fintech company.
- Ability to handle difficult conversations with professionalism and emotional intelligence.
- Analytical and problem-solving mindset for assessing repayment risks.
- Proficiency in Microsoft Office and recovery management software.
- Ability to work in a fast-paced, target-driven environment
- Experience in a microfinance, digital lending, or banking environment is an advantage.
- Strong negotiation and persuasion skills.
- Excellent verbal and written communication skills.
To Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email
Application Deadline: 7th April, 2025.