Business Operations Manager at TeamAce Limited | Jobs in Nigeria

Job Title: Business Operations Manager

Location: Ikoyi, Lagos

Job Summary

• As the Business Operations Manager, you will be responsible for ensuring the smooth running of the company on a day-to-day basis.
• To ensure customer satisfaction, customers’ orders are taken and deadlines for collection are met, solve customers’ complaints, mediate on staff issues, and ensure the company operates at maximum efficiency.

Responsibilities

• Recommend strategies and advise the CEO on issues that pertain to the development of the company.
• Collaborate with the customer service team to ensure timely responses to customers’ orders, inquiries and complaints, ensuring customer satisfaction at every step.
• Supervise cross-functional support teams and collaborate to improve tools and systems for increased business efficiency.
• Manage delivery schedules, coordinating with drivers and logistics partners to ensure on-time, efficient deliveries.
• Implement data collection methods for operational metrics, aiming to reduce errors and increase service excellence.

Requirements

• Bachelor’s or Master’ degree in Business Administration, or a related field.
• Minimum of 6 years of relevant experience in operations management, preferably in retail or food manufacturing.
• Experience in managing customer service teams and logistics operations is compulsory.