Helpdesk Supervisor at So Fresh | Jobs in Nigeria

We are recruiting to fill the position below:

Job Title: Helpdesk Supervisor

Location: Ikeja, Lagos
Employment Type: Full-time

Job Summary

• Serve customers by providing product and service information.
• Resolve customers’ concerns, complaints and obtain feedback.
• Cross-sell and up-sell product items.
• Ensure sales are closed at the stipulated time.
• Train and mentor, the online sales and helpdesk team on company standards and expectations
• Provide leadership, coaching and direction to the Online sales team.

Requirements

• Candidates should possess a B.Sc or HND certification in a relevant field
• 2 -3 years’ experience in a customer service role in the food/retail industry
• Experience coaching and supervising a team is desirable.
• Working knowledge of customer service principles & practices
• Willingness to work on a shift basis and weekends
• Possess excellent telephone etiquette.
• Ability to remain professional and courteous with customers at all times
• Computer literacy is highly required.