Customer Relations Officer at High Caliber Nigeria Limited | Jobs in Nigeria

We are recruiting to fill the position below:

Job Title: Customer Relations Officer

Location: Amuwo Odofin, Lagos
Employment Type: Full-time

Duties

• Respond promptly to customer orders and enquiries.
• Communicate with customers through various channels.
• Acknowledge and resolve customer’s complaints.
• Know the company’s products and be able to answer questions.
• Process orders, forms, and requests.
• Keep records of customers’ interactions, transactions, comments and complaints.
• Full product knowledge for satisfactory prompt responses to enquiries and customers’ orders.
• Maintain a positive, empathetic and professional attitude toward customers at all times.
• Provide feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support. Etc…

Qualifications

• Candidates should possess minimum of OND qualifications with 1 – 3 years relevant work experience.