Receptionist at Bomowo Hotel – Precious Aurum Integrated Services | Jobs in Nigeria

They are recruiting to fill the position below:

Job Title: Receptionist

Location: Alapere – Ketu, Lagos
Employment Type: Full-time

About the role

• We are currently seeking a skilled Receptionist with accounting or bookkeeping skills to join our team.
• The ideal candidate will be responsible for providing exceptional customer service and administrative support, as well as managing hotel transactions and financial records to ensure smooth operations.

Responsibilities

• Greet and welcome guests upon arrival, ensuring a positive first impression.
• Manage hotel reservations, check-ins, and check-outs efficiently and accurately.
• Answer phone calls, respond to inquiries, and provide information about hotel services and amenities.
• Handle guest requests and complaints promptly and professionally, escalating issues as needed.
• Assist guests with luggage, transportation arrangements, and other concierge services.
• Maintain cleanliness and organization at the front desk and lobby area.
• Handle cash and credit card transactions, balancing cash drawer at the end of each shift.
• Record and reconcile daily transactions, including room charges, payments, and expenses.
• Prepare and maintain accurate financial records, including daily reports, invoices, and receipts.
• Assist with administrative tasks such as filing, data entry, and correspondence.
• Collaborate with other hotel departments to ensure guest satisfaction and smooth operations.
• Adhere to all hotel policies, procedures, and safety standards.

Candidate Requirements

• High School Diploma or equivalent; degree in Hospitality or related field is a plus.
• 1 – 2 years relevant work experience.
• Previous experience in a customer service or administrative role, preferably in the hospitality industry.
• Strong accounting or bookkeeping skills, with the ability to record and reconcile financial transactions.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and work efficiently in a fast-paced environment.
• Proficiency in computer systems and hotel management software.
• Customer-focused mindset with a positive attitude.
• Professional appearance and demeanor.